Field Service - Analytical Instruments
Core
Installation, maintenance, calibration, and repair of analytical instruments and process measuring systems for customers.
Role type
Field Service Technician (Analytical Instruments)
Builds
After-sales technical support solutions and Annual Maintenance Contracts for laboratory instruments
Domain
Industrial measurement, laboratory instrumentation, process control
Deliverable
physical/clinical work
Required skills
Instrument installation, calibration, maintenance, repair, customer relationship management, contract negotiation, CRM workflow management, technical troubleshooting, sales lead identification
Preferred skills
Technical knowledge of assigned products, independent work, extensive travel
Technologies
CRM systems, AP Service processes
Responsibilities
Perform installation, calibration, maintenance, and repair of instruments; ensure high customer satisfaction; manage service contracts and repair charges; coordinate with internal departments to resolve issues; monitor CRM tasks; identify and transfer sales leads; assist sales team with demonstrations
Seniority
Individual Contributor
