Quality Assurance Engineer – Conversational AI & Voice Testing
Core
Validate quality, reliability, and accuracy of intelligent virtual assistants, voice applications, and customer engagement platforms by testing conversational flows, integrations, and end-to-end customer journeys.
Role type
Senior IC Quality Assurance Engineer (Conversational AI & Voice)
Builds
Intelligent virtual assistants, voice applications, and customer engagement platforms
Domain
AI/ML (Conversational AI, NLU) + Telephony/Contact Center
Deliverable
production ML models
Required skills
Functional, regression, integration, and end-to-end testing; Cyara Cruncher/Velocity/Virtual Agent; AWS Lex and/or Google Dialogflow CX/ES; IVR and voice interaction testing; API and backend integration testing; Test planning and defect management
Preferred skills
Performance, load, and stress testing; SIP and telephony protocols; Test automation frameworks; CI/CD practices
Technologies
Cyara Cruncher, Cyara Velocity, Cyara Virtual Agent, AWS Lex, Google Dialogflow CX, Google Dialogflow ES
Responsibilities
Design and execute functional, regression, integration, and end-to-end test scenarios for conversational AI and voice solutions; Validate conversational flows, intent recognition, entities, utterances, and response accuracy; Create and maintain automated test suites; Test voice and telephony interactions including speech recognition and call routing; Validate integrations between conversational platforms, backend systems, and third-party services; Identify, document, and verify defects while collaborating with developers and product teams
Seniority
Senior, hands-on IC
