Agent - Air Export Customer Service
Core
Process air export shipments, manage customer inquiries, and coordinate with overseas branches and service providers to fulfill customer SOPs.
Role type
Air export customer service agent
Builds
Air freight shipments and logistics solutions for international trade customers
Domain
Logistics / Air Freight / International Trade
Required skills
Air export shipment processing, Customer inquiry management, Cross-functional team communication, System record maintenance, Service provider coordination, Billing invoice verification
Preferred skills
Microsoft Office, Visio
Technologies
Microsoft Office, Visio
Responsibilities
Process shipments per company policy and customer SOP, Provide professional answers to customer inquiries in a timely manner, Maintain system records, Convey special requests to service providers, Check against service provider billing invoices, Communicate with overseas branches as a team