Technical Services Specialist / Service Delivery Analyst - Winamac, IN
Core
Provide technical support and service delivery for clients, including hardware preparation, desktop maintenance, and operational project commitments.
Role type
Desktop Support Specialist / Service Delivery Technician
Builds
Operational and project commitments for clients
Domain
IT Services / Managed Service Provider (MSP)
Required skills
Active Directory, File Permissions, Domain management, Backups, Antivirus, Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN, Computer Replacement, IPCONFIG, Domain joining, Printer installation, User Profile Migrations, Outlook Setup, Mobile Device Setup, Office 365, SharePoint, QuickBooks
Preferred skills
Managed Service Provider (MSP) experience
Technologies
Active Directory, Office 365, SharePoint, QuickBooks, Windows, Office
Responsibilities
Prepare desktops, laptops, and hardware for customers; escalate customer support requirements; monitor customer team alerts and respond; perform customer maintenance activities; keep customer documentation up-to-date; deliver operational and project commitments.
Seniority
Mid-level, 1-3 years experience