Senior Staff Solution Architect
Core
Lead the design and delivery of scalable, intelligent solutions for the Connected Customer Experience portfolio, integrating platform capabilities with AI/ML and data-driven insights to enhance user experience and drive business outcomes.
Role type
Senior Staff Solution Architect (AI/ML & Data Platform)
Builds
Scalable, secure, compliant end-to-end solutions; AI/ML capabilities for personalization, recommendations, semantic search, and conversational AI; unified data architecture with data lakes, warehouses, and real-time pipelines.
Domain
Enterprise SaaS, Customer Experience (CX), AI/ML, Data Platform Engineering
Deliverable
production ML models
Required skills
Enterprise SaaS architecture, CRM systems, solution design, AI/ML integration, data platform engineering, microservices, event-driven architectures, API-first design, cloud-native technologies, security best practices, NLP/NLU, semantic search, conversational AI, data modeling, ETL/ELT pipelines, streaming, data governance
Preferred skills
ServiceNow platform, CRM platforms (Salesforce, Microsoft Dynamics, ServiceNow CSM), customer journey orchestration, personalized digital experiences, recommendation engines, LLM integration, prompt engineering, RAG, vector databases, CI/CD pipelines, DevOps practices
Technologies
ServiceNow, Salesforce, Microsoft Dynamics, Snowflake, BigQuery, Databricks, TensorFlow, PyTorch, Hugging Face, Spark, dbt, Airflow
Responsibilities
Architect scalable, secure, and compliant end-to-end solutions; Define architecture patterns for workflows, integrations, platform extensions, and API-driven services; Lead evolution of architectural standards and evaluate tools and frameworks; Architect AI/ML capabilities for personalization, recommendations, semantic search, and conversational AI; Design unified data architecture bringing together customer signals across touchpoints; Establish governance frameworks for data quality, privacy, security, and compliance; Define architecture for model observability, performance monitoring, and continuous learning feedback loops; Define multi-year architectural roadmaps and lead architectural reviews; Translate complex designs into accessible, secure services ensuring observability, performance, and operational excellence; Mentor architects and senior engineers.
Seniority
Senior Staff, hands-on IC with significant leadership
