Employee Technology Experience Project Manager
Core
Managing the full lifecycle of Employee Technology Experience projects, coordinating IT support service transitions, and driving continuous improvement in IT service delivery.
Role type
Senior IT Project Manager (Employee Experience)
Builds
IT service improvements, automated support initiatives, and optimized support processes for employees.
Domain
Banking / IT Service Management
Required skills
IT Project Management, ITIL 4, ITSM tools, Data Analysis, Incident/Problem/Change Management, Stakeholder Coordination, Process Optimization, AI/Automation coordination, Reporting
Preferred skills
PMP/CAPM/PRINCE2, DEX/XLA metrics, Banking experience, Knowledge Base/Portal setup, Reporting tools
Technologies
ITSM tools, Windows, macOS, Cloud, Identity management
Responsibilities
Manage project lifecycle (scope, plan, risks, status), coordinate deployment waves, ensure service transition readiness, triage and classify IT requests, prioritize backlog, manage CSI register, analyze incident data and drive RCA, optimize IT support processes, coordinate AI automation initiatives, report on support metrics.
Seniority
Senior, hands-on IC
