Chef de Réception / Front Office Manager
Core
Supervise daily front office operations, manage team scheduling, handle group bookings and billing, ensure brand standards, and drive customer satisfaction and e-reputation.
Role type
Front Office Manager
Builds
Front office service delivery for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, scheduling, group booking management, billing and revenue tracking, customer service management, e-reputation management, staff training, brand standard compliance
Preferred skills
PMS tools (FOLS, Resa-Web, Opera Cloud, TARS, TrustYou), English, German
Responsibilities
Supervise daily reception activity, create team schedules, manage group reservations and invoicing, handle client situations, respond to client reviews, train and coach receptionists, ensure cash collection and revenue tracking, collaborate with other departments
Seniority
Mid-level Manager