Head Therapist
Core
Supervise, train, and develop spa therapists to ensure exceptional treatment quality and guest service standards while overseeing daily spa operations.
Role type
Senior IC spa operations manager
Builds
Spa services and retail sales
Domain
Hospitality + Spa therapy
Required skills
Spa therapy certification, team training, performance management, sales strategy, inventory management, operational oversight
Preferred skills
Luxury hotel experience, commercial awareness, cross-department collaboration
Technologies
N/A
Responsibilities
Supervise and train spa therapists, oversee daily spa operations including scheduling and safety, monitor treatment and retail sales performance, manage spa inventory and supplier coordination, assist with recruitment and performance appraisals, collaborate with Front Office and other teams to enhance guest experiences
Seniority
Senior, hands-on IC