Customer Care Retention Sr Analyst
Core
Implement compensation strategy for users across markets, analyze data to understand compensation usage and its impact on user retention, and manage A/B tests for compensation features.
Role type
Senior Compensation & Retention Analyst
Builds
Compensation policies, data-driven retention strategies, and A/B test results for user compensation programs
Domain
Food delivery and quick-commerce in Latin America
Required skills
SQL, Advanced Excel/Google Sheets, Data Extraction, Data Processing, A/B Test Analysis, Budget Monitoring, Metric Visualization
Preferred skills
Tableau, Data Visualization
Responsibilities
Implement compensation strategies across markets, analyze large volumes of data to understand retention impact, collaborate on A/B test configuration and measurement, monitor compensation budget anomalies, maintain tools for stakeholder metric visibility
Seniority
Mid-level, hands-on IC
