Floor Manager (VivoCity)
Core
Lead a team of Sales Advisors to deliver excellent customer experiences and drive department performance in a retail environment.
Role type
Senior retail floor manager
Builds
Retail store operations and customer service experiences
Domain
Retail fashion
Deliverable
product features
Required skills
Team leadership, customer service, sales data analysis, recruitment and training, talent development, operational management, brand ambassadorship, analytical thinking, adaptability
Preferred skills
Styling advice, product knowledge, coaching, flexible scheduling
Technologies
Sales data systems
Responsibilities
Lead and motivate a team of Sales Advisors, analyse sales data to maximise department performance, oversee daily store operations, support recruitment and onboarding, act as a brand ambassador, step into the role of Store Manager when required
Seniority
Senior, hands-on IC