Expert - CI
Core
Primary authority for interpreting, validating, and implementing client input specific requirements across projects, ensuring operational output adheres to client guidelines, compliance standards, and quality benchmarks.
Role type
Senior IC Client Instructions (CI) Expert
Builds
Actionable workflows, centralized client guideline repositories, and operational SOPs aligned with client expectations.
Domain
Consumer intelligence, retail analytics, and compliance operations
Required skills
E2E knowledge of CI platforms (NRSP, Eclipse, Discover, GTC/GTX), analytical skills, documentation skills, stakeholder management, compliance/regulatory framework understanding, workflow management tools proficiency, Generative AI strategy definition
Preferred skills
Master's degree, additional language skills, global client instructions exposure, multi-country operations experience
Technologies
MS Office, ERP systems, NRSP, Eclipse, Discover, GTC/GTX
Responsibilities
Analyze client-provided instructions and contracts to create actionable workflows; Translate client requirements into operational SOPs; Conduct audits and validations to confirm compliance; Act as subject matter expert for client instructions during onboarding and escalations; Identify gaps in instruction interpretation and propose process enhancements; Define long-term GenAI strategy aligned with business goals
Seniority
Senior, hands-on IC