Team Manager
Core
Lead and coach a team of gaming floor staff in a live studio/pit station environment, ensuring operational coverage, adherence to procedures, and performance improvement.
Role type
Team Manager (Gaming Operations)
Builds
Operational stability and team performance for online casino live studio operations
Domain
Online Casino / Live Gaming / B2B Gaming Solutions
Required skills
Team leadership, shift management, performance management, recruitment support, KPI monitoring, procedural compliance, incident reporting, stakeholder communication
Preferred skills
Managerial experience, fluency in additional languages, First Aid certification
Technologies
Jira, Slack, Smart Recruiters, EVO Learning, Evospace, Studio Desk, Office package
Responsibilities
Coach subordinates on shift, manage scheduling and headcount coverage, conduct performance reviews and one-to-ones, lead team meetings, report on team needs and KPI data, ensure procedural and legal compliance, handle incident reports, perform floor walks and supervision, replace absent team members
Seniority
Individual Contributor, Management Level