Bilingual Customer Service Representative, International
Core
Act as a liaison for Teleflora and International affiliates, handling international orders, adjustments, wire transfers, and resolving issues with domestic and international florists.
Role type
Customer Service Representative (International Accounts)
Builds
International flower orders and account resolutions for Teleflora's global network
Domain
Retail / Floral Industry / International Trade
Deliverable
client delivery
Required skills
Fluent English and Spanish, Basic accounting (AR/AP), Excel proficiency, Problem-solving, Multi-tasking, Attention to detail
Responsibilities
Reconcile monthly international statements, Prepare and submit international wire transfers, Handle adjusting entries and special mailings, Resolve order issues with florists, Document and track customer complaints, Maintain price updates and directory information