H&M Department Manager - Miami International Mall
Core
Lead a department team to drive sales, optimize operational and visual standards, and deliver an excellent customer experience at a retail store.
Role type
Senior retail department manager
Builds
Retail store operations and customer experience
Domain
Retail / Fashion
Deliverable
product features
Required skills
Team leadership, sales analysis, visual merchandising, budget management, recruitment, scheduling, customer service, inventory management, compliance
Preferred skills
Fashion trend awareness, data-driven decision making, stakeholder collaboration
Technologies
Instore Care App, Click & Collect, Smart Store
Responsibilities
Manage department team including recruitment, onboarding, performance management, and scheduling; Analyze sales data and create plans to optimize results and profits; Ensure visual merchandising, stock levels, and store routines meet global guidelines; Oversee customer service, loyalty app promotion, and sustainability initiatives; Maintain store operations including opening/closing, fitting room, and checkout routines.
Seniority
Senior, hands-on IC