Application Production Support Analyst
Core
Provide L1/L2 production support for critical Credit Trading, Pricing, STP, and Risk platforms across fixed income and credit products.
Role type
Senior Application Production Support Analyst
Builds
Ensures production stability and supports the full trade lifecycle for fixed income and credit products
Domain
Investment Banking / Capital Markets
Required skills
Fixed Income products knowledge, RFQ lifecycle, troubleshooting, log analysis, incident management, FIX Protocol, Linux/Windows environments, SQL, Python, ServiceNow, JIRA
Preferred skills
ION MarketView, Bloomberg, MarketAxess, Splunk, Dynatrace, Geneos
Responsibilities
Monitor applications and perform troubleshooting to resolve production incidents, Manage Incident, Problem, and Change processes using ServiceNow, Collaborate with traders, developers, and vendors to resolve issues, Support trading, pricing, risk, analytics, and booking workflows
Seniority
Senior, hands-on IC