სერვის ცენტრის მენეჯერი - დუშეთის ს/ც #1
Core
Managing a branch service center to coordinate staff, monitor service processes, and ensure high-quality client service delivery for a bank.
Role type
Branch Service Center Manager
Builds
Client service operations and sales execution for a bank branch
Domain
Banking / Financial Services
Required skills
Team coordination, Process monitoring, Sales plan execution, Internal audit communication, Operational decision making, Client relationship management
Preferred skills
Leadership, Results orientation, Care for people, Group work
Technologies
Banking systems, CRM tools
Responsibilities
Coordinate and motivate branch staff, Monitor service processes and wait times, Control sales plan execution and analyze deviations, Ensure high-quality client service, Support sales initiatives, Resolve non-standard client issues, Provide explanations to internal auditors, Perform cash handling and deposit contract verification, Train staff on specific topics
Seniority
Mid-level, hands-on IC