Team Manager
Core
Lead and coach a team of subordinates in a live studio/pit station environment, managing scheduling, performance, and operational standards for gaming tables.
Role type
Team Manager (Live Studio Operations)
Builds
Live studio operations and gaming floor supervision
Domain
Online Casino / Gaming Industry
Required skills
Team leadership, performance management, scheduling, recruitment support, KPI monitoring, procedural compliance, incident reporting, shift management, stakeholder communication
Preferred skills
Managerial experience, fluency in additional languages, First Aid certification
Technologies
Jira, Slack, Smart Recruiters, EVO Learning, Evospace, Studio Desk, Wiki, TTS, NEVOS
Responsibilities
Coach subordinates on shift, manage team performance and scheduling, communicate updates, participate in recruitment and training, monitor KPIs and execute improvement plans, conduct one-to-ones, report on procedural changes, complete Incident Report Forms, perform floor walks to ensure rule compliance, replace team members during absences, attend re-trainings
Seniority
Individual Contributor, Management Level