Senior Business Analyst (Coffee platform)
Core
Senior Business Analyst supporting the global Support team for complex functional topics on a coffee platform, acting as an escalation contact and liaising with regional teams to resolve user-reported issues.
Role type
Senior Business Analyst (Support & Requirements)
Builds
Coffee platform functionality and support processes
Domain
Agribusiness / Coffee trading systems
Required skills
Requirements gathering and documentation, Functional and technical specifications review, SQL query and database concepts, API data integration understanding, Incident analysis and management, Backlog management, Cross-functional project team collaboration
Preferred skills
Experience in financial or trading systems, Project planning and delivery, Process improvement identification
Technologies
SQL, API
Responsibilities
Act as escalation contact for regional Support teams, Categorize and re-assign development changes based on impact/urgency, Provide workarounds to unblock users, Review and finalize functional specifications, Support test campaigns, Identify process gaps and provide improvement plans
Seniority
Senior, hands-on IC