Analista de Experiência do Cliente II
Core
Atuar como intermediário e responsável de um squad de gestão de produtos anti-fraude, liderando a implementação de soluções de Fraud and Risk (Documentoscopia, Biometria, SDKs, APIs) para clientes.
Role type
Senior Product Manager (Fraud & Risk)
Builds
Fraud and Risk solutions (Document verification, Biometrics, SDKs, APIs)
Domain
Financial Services / Fraud Detection / Risk Management
Deliverable
production ML models
Required skills
Project coordination, Cross-functional team management, Business requirements translation, Fraud detection processes knowledge, Data-driven decision making, Product evolution management
Preferred skills
Anti-fraud platforms, Decision engines, Risk scoring systems, Agile methodologies, Customer journey mapping, Data analysis (SQL, Power BI/Tableau), A/B testing
Technologies
Jira, Azure DevOps, Power BI, Tableau, SQL
Responsibilities
Lead multidisciplinary teams from demand intake to implementation and sustainment, Define business, technical, and functional requirements, Track demands end-to-end, Document and design squad flows/processes, Prioritize deliveries based on business value, Ensure deliverables meet initial requests, Act as product owner for anti-fraud squads
Seniority
Mid-Senior, hands-on IC