H&M Responsable de département (Assistant.e gérant.e)
Core
Support revenue and profit goals by managing department operations, team development, and customer experience in a retail store.
Role type
Senior retail department manager (assistant store manager)
Builds
Retail store operations and customer service experience
Domain
Retail fashion
Deliverable
product features
Required skills
Team leadership, performance management, sales analysis, visual merchandising, inventory management, loss prevention, operational execution
Preferred skills
Succession planning, talent development, conflict resolution, basic computer skills
Technologies
POS systems, scheduling software, inventory management tools
Responsibilities
Analyze and track KPIs for revenue and profit, manage team recruitment and training, ensure compliance with store standards and safety regulations, execute operational routines including stock handling and pricing, provide customer service leadership, and step in as store manager when needed.