SERVICE MANAGER DATA CENTER SOLUTIONS
Core
Lead technical service for UPS/SAI and Critical Power solutions in Data Centers, ensuring availability, reliability, and performance for clients in Spain.
Role type
Senior Service Manager (Data Center Solutions)
Builds
Field service operations, maintenance programs, and commissioning for critical power systems
Domain
Data Center infrastructure / Critical Power / UPS
Required skills
UPS/SAI architecture and configuration, Critical Power systems, battery storage, electrical distribution, PDU, STS/ATS, generator management, electrical measurements, energy quality, Data Center ecosystem integration, BMS/DCIM systems, Root Cause Analysis (RCA), incident escalation, SLA management, team leadership, resource planning, stakeholder management
Preferred skills
Experience with Delta, Schneider Electric, Vertiv, Eaton, or Legrand, refrigeration systems knowledge, DC Dynamics certification
Technologies
UPS, SAI, Critical Power, PDU, STS, ATS, Generators, BMS, DCIM
Responsibilities
Lead technical service activities for UPS/SAI and Critical Power; Act as technical reference for critical incidents; Lead RCA processes and continuous improvement; Manage and develop Field Service Engineers; Coordinate with Project Management during commissioning; Manage client escalations and SLA commitments; Monitor service KPIs (availability, MTTR); Support Sales with technical expertise
Seniority
Senior, hands-on IC with leadership
