Wellness Operations Manager
Core
Oversee day-to-day operations and commercial performance of a luxury hotel Spa, Fitness, and Wellness facility, ensuring exceptional guest experiences and operational excellence.
Role type
Senior IC Wellness Operations Manager
Builds
Spa treatments, fitness programs, retail products, and seamless guest journeys for hotel members and guests.
Domain
Luxury hospitality + fitness and wellness
Required skills
operational leadership, team development, sales and revenue management, guest experience management, fitness instruction, spa service coordination, facility management, commercial awareness, scheduling and payroll coordination
Preferred skills
luxury hospitality background, fitness qualifications, coaching experience
Technologies
N/A
Responsibilities
Manage membership acquisition, sales, and retention; coordinate fitness programs and instructor schedules; oversee personal training revenue and service delivery; maintain spa facilities and equipment; lead and develop fitness and spa teams; perform Duty Manager duties for operational oversight.
Seniority
Senior, hands-on IC