Quality Deviation Specialist
Core
Manage quality deviation processes, analyze discrepancies, and coordinate financial settlements between stakeholders to ensure product and supply quality for IKEA customers.
Role type
Senior IC quality deviation specialist (supply chain)
Builds
Quality deviation management processes and financial settlement documentation
Domain
Retail supply chain / Quality management
Deliverable
dashboards & analysis
Required skills
Root cause analysis, claim and conflict management, data visualization, stakeholder management, financial settlement calculation, pattern recognition
Preferred skills
Knowledge of IKEA supply chain stakeholders, action plan development, quality-first mindset
Technologies
Reporting and data visualization tools
Responsibilities
Analyze reported deviations and order discrepancies to validate claims; Identify relevant stakeholders and initiate dialogue to determine causing parties; Observe patterns and trends to initiate investigations for recurring problems; Calculate costs related to deviations and prepare financial settlement documents; Manage open cases and secure communication flow until resolution; Contribute to action plan activities to meet quality goals; Share feedback and lessons learned to improve ways of working.
