Adjoint(e) à l'accueil et aux projets clients
Core
Manage client experience, coordinate projects with sales advisors, and handle after-sales service for plumbing fixtures and decorative plumbing products.
Role type
Customer service and project coordination specialist
Builds
Client satisfaction, order tracking, and after-sales resolution for plumbing fixtures
Domain
Plumbing and decorative fixtures retail
Deliverable
client delivery
Required skills
customer service, project coordination, order tracking, after-sales support, communication, stress management, multitasking, attention to detail
Responsibilities
Greet clients and suppliers, manage phone calls and general email inbox, monitor order delivery timelines, coordinate communications between clients, advisors, and suppliers, handle after-sales requests and warranty claims, document and update case files
Seniority
Junior to Mid-level, hands-on IC