Operations Research Engineer
Core
Design and implement optimization models and engines for workforce planning, scheduling, and resource allocation in large-scale contact center environments.
Role type
Senior IC Operations Research Engineer (Workforce Management)
Builds
Production-grade optimization services and schedule optimization engines for the Workforce Management platform.
Domain
Contact Center Operations / Workforce Management / Mathematical Optimization
Deliverable
production ML models
Required skills
Constraint programming, Mixed-integer programming, Linear programming, Stochastic optimization, OR-Tools (CP-SAT), Java, Python, C++, Large-scale optimization, Mathematical modeling
Preferred skills
Workforce Management domain knowledge, Forecasting systems, Cloud platforms (AWS, GCP, Azure), AI-assisted development
Technologies
OR-Tools, CP-SAT, Java, Python, C++, AWS, GCP, Azure
Responsibilities
Research and develop optimization models for workforce planning and scheduling; Design and implement the schedule optimization engine; Define and validate schedule quality metrics; Build and execute tests for optimization algorithms; Integrate optimization models into the enterprise engine; Partner with stakeholders to validate operational usability.
Seniority
Senior, hands-on IC
