Air/Ocean Import Supervisor
Core
Lead a team to execute flawless air import operations, ensuring operational excellence, financial efficiency, and customer satisfaction while managing capacity and compliance.
Role type
Senior IC air import operations supervisor
Builds
Air freight shipments and related logistics services
Domain
Global logistics and air freight
Required skills
Air shipment operations, team leadership, capacity management, compliance management, financial analysis, customer relationship management, process improvement, root cause analysis, SOP maintenance, billing accuracy
Preferred skills
IATA certification, Bachelor's degree in foreign trade, English and Spanish proficiency
Technologies
Edoc, monitors, work boards, DFIT, ETM, ATS, CRM, OPS, SPM reporting tools, Air Import Lateral, Perfect Milestones
Responsibilities
Supervise daily air import operations and team performance, monitor operational and compliance reports to identify trends and implement solutions, manage capacity and staffing to handle volume spikes, review billing activity and ensure timely invoicing, maintain SOPs and ensure regulatory compliance, develop team members through coaching and training, respond to RFPs and support business growth
Seniority
Senior, hands-on IC