Domestic Inbound Customer Service
Core
Coordinate and monitor domestic freight shipments from pickup through final delivery, serving as the primary point of contact for customers and internal offices to ensure on-time delivery and accurate tracking.
Role type
Inbound Customer Service Agent (Logistics)
Builds
Domestic freight shipments for customers
Domain
Logistics / Transportation
Deliverable
client delivery
Required skills
Shipment tracking, proactive communication, exception resolution, SOP adherence, documentation review, customer inquiry handling, relationship building, problem-solving, multitasking, attention to detail
Preferred skills
Associate or undergraduate degree, computer skills (Word, Excel, PowerPoint), analytical skills, organizational skills, independent work, team collaboration, strong work ethic, experience in fast-paced environments
Technologies
Word, Excel, PowerPoint