Customer Service Representative, International
Core
Act as a liaison for Teleflora and International affiliates by providing superior service for international orders, handling statements, adjustments, wire transfers, and resolving issues with domestic and international florists.
Role type
Customer Service Representative (International Accounts)
Builds
International flower delivery services for Teleflora members
Domain
Retail / Floriculture / International Trade
Deliverable
client delivery
Required skills
Accounting (AR/AP), Excel proficiency, Spreadsheets management, Wire transfer processing, Customer complaint documentation, Multi-tasking, Problem-solving, Written and verbal communication
Preferred skills
Bilingual or multilingual, World geography knowledge, Business degree
Responsibilities
Reconcile monthly international statements, Prepare and submit international wire transfers, Handle adjusting entries and special mailings, Resolve issues with domestic and international florists, Document and track customer complaints, Maintain price updates and directory information for international accounts
Seniority
Entry level