Technicien Support Logiciels de Gestion H/F
Core
Support clients in the evolution of their commercial management, accounting, and invoicing solutions as part of the electronic invoice reform.
Role type
Junior software support technician
Builds
Client-facing support and software deployment for TPE and SMEs
Domain
Accounting and commercial management software
Deliverable
client delivery
Required skills
Software installation and configuration, User training and onboarding, Incident diagnosis and resolution, Ticket management and tracking, Regulatory adaptation, Traceability maintenance
Preferred skills
Knowledge of accounting or invoicing software
Responsibilities
Prepare, execute, and control client software updates; Configure applications based on needs and regulatory changes; Assist users with new features; Handle phone support and requests; Diagnose and resolve Level 1 incidents; Track interventions to resolution; Maintain action traceability.