Bell/Valet Supervisor
Core
Lead the Bell Desk & Valet team to deliver warm, personalized, and anticipatory service to guests upon arrival and departure, ensuring efficiency and adherence to luxury service standards.
Role type
Supervisory IC hotel operations manager (bell/valet)
Builds
Guest arrival/departure experiences, luggage assistance, valet parking, shuttle services
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Supervisory leadership, guest relations, operational coordination, training & development, team performance management, Microsoft Office Suite, manual and automatic vehicle driving
Preferred skills
Previous experience in a supervisory role in a luxury hotel environment
Responsibilities
Oversee day-to-day operations of bell desk, valet, and door staff; Coordinate and monitor shuttle schedules; Handle guest concerns; Ensure proper logging of vehicle keys and accurate valet ticketing; Develop and oversee implementation of training needs; Monitor team performance and manage shift coverage; Train, coach, and mentor colleagues
Seniority
Senior, hands-on IC