Document Management - Name Change Specialist (Bilingual)
Core
Process timeshare ownership transfers, resale transactions, and name changes while serving as the primary point of contact for owners and third-party organizations.
Role type
Document Management Name Change Specialist (Bilingual)
Builds
Ownership transfer records and updated account information for timeshare owners.
Domain
Hospitality / Timeshare Administration
Deliverable
client delivery
Required skills
Legal document review, probate and trust processing, high-volume phone support, bilingual communication (English/Spanish), customer dispute resolution, compliance verification
Preferred skills
Timeshare operations experience, real estate title processing, mortgage servicing, hospitality industry background
Technologies
Microsoft Office Suite, Outlook, Excel, Word, Teams, document management platforms
Responsibilities
Process ownership transfers and contract modifications; Evaluate legal documentation including deeds and court orders; Handle high-volume inbound and outbound customer service calls; Coordinate with internal departments to update records; Escalate complex legal or customer issues; Maintain confidentiality of sensitive customer data
Seniority
Entry to Mid-level, hands-on IC