Service Manager
Core
Lead and coach a team of employment service providers to connect people with disabilities, injuries, or health conditions to sustainable employment.
Role type
Service Manager (Employment Services)
Builds
Employment placements and service delivery for clients with barriers to work
Domain
Social services / Disability employment
Deliverable
client delivery
Required skills
Team leadership, performance management, financial reporting, stakeholder liaison, KPI management, coaching/mentoring
Preferred skills
Customer service experience, experience motivating employees, experience overseeing sustainable employment placements
Technologies
None stated
Responsibilities
Ensure team KPIs and contractual obligations are met; Establish clear direction for team operations across locations; Develop team capacity through coaching and mentoring; Provide monthly financial reporting and forecasting; Maintain client focus and service excellence
Seniority
Mid-level management