Agent - Ocean Import
Core
Ensure timely and accurate movement of freight and information for ocean imports, managing documentation, tracking, and billing for international shipments.
Role type
Ocean Import Agent
Builds
Operational data entries, shipping documents, and billing records for international trade clients.
Domain
International logistics and ocean freight
Required skills
Data entry, document management, customer service, communication, organizational skills, computer skills (Excel, Word), regulatory compliance knowledge
Preferred skills
Understanding of ocean documentation process
Technologies
Operational systems, DLSOPs, Excel, Word
Responsibilities
Track and trace ocean import files daily, ensure accurate data entry into operational systems, send documents to customers or brokers for customs, handle client and vendor billing, interact with customers to arrange international shipments, maintain relationships with suppliers (shipping lines, trucking companies), ensure compliance with government regulations, review and update customer standard operating procedures, meet KPI standards, respond to emails and voicemails within specified timeframes, escalate problems to management when necessary.
Seniority
Entry-level to Junior (6 months to 1 year experience)