Customer Service Officer
Core
Handles customer enquiries, resolves complaints, and manages the end-to-end processing of clinical specimens and laboratory test orders.
Role type
Customer Service Officer (Laboratory Operations)
Builds
Laboratory test results and specimen processing workflows
Domain
Clinical diagnostics and laboratory services
Required skills
specimen management, data entry, LIS proficiency, clinical terminology knowledge, complaint resolution, sample handling procedures
Preferred skills
time management, organizational skills, client service experience, computer skills
Responsibilities
Attends to customer enquiries, resolves complaints through investigation, processes specimens received from courier teams, enters patient demographics and test orders into LIS, adheres to sample centrifugation and storage procedures, communicates specimen issues to management.
Seniority
Entry-level to Mid-level
