Client Service Ambassador (Food Science)
Core
Act as a liaison between clients, laboratory management, and department personnel, providing resolution to client service issues and technical support.
Role type
Client Service Ambassador (Food Science)
Builds
Client accounts, sample submission documents, and compliance records for laboratory testing services.
Domain
Food Science / Laboratory Testing
Deliverable
client delivery
Required skills
problem-solving, written and verbal communication, Microsoft Word/Excel, LIMS and Client Portal systems, client interaction under stress
Preferred skills
4-year degree in Food Science, Microbiology, or related field
Technologies
LIMS, Client Portal systems, Microsoft Word, Microsoft Excel
Responsibilities
Respond to internal and external client inquiries, track and trend client data, identify client concerns and recommend changes, set up new client accounts, maintain communication records, notify laboratory of special requirements, ensure ISO 17025 compliance
Seniority
Entry-level to Junior