Maintenance Manager
Core
Leading a team of Site Engineers to deliver maintenance services and optimize service quality for customers in the Benelux region.
Role type
Senior people manager (maintenance service delivery)
Builds
Maintenance services and support for intralogistics systems
Domain
Logistics / Intralogistics / Industrial maintenance
Deliverable
client delivery
Required skills
Team coaching and development, Customer relationship management, Service quality optimization, Process improvement, Technical knowledge, Strategic planning
Preferred skills
Commercial mindset, Flexibility, Helicopter view, Proactive problem solving
Technologies
None stated
Responsibilities
Coaching and developing Site Engineers, Managing customer relationships as the first point of contact, Evaluating maintenance results and system performance, Advising customers on maintenance and improvements, Implementing process and system improvements, Reporting on customer satisfaction and team performance, Ensuring safety compliance (VCA policy), Participating in 24-hour escalation service
Seniority
Senior, hands-on IC
