Coordonnateur(trice), Expérience Client
Core
Coordinate daily client experience activities, manage VIP and loyal guest profiles, and deliver personalized service for a luxury hotel.
Role type
Client Experience Coordinator
Builds
Personalized guest experiences and loyalty program engagement
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
VIP guest management, multi-channel communication, cross-departmental coordination, incident tracking, report preparation, concierge assistance, hotel operations knowledge
Preferred skills
Opera Cloud, Microsoft Office, French and English fluency
Responsibilities
Support the Client Experience Manager in daily operations, create personalized experiences for VIP and loyal guests, track client feedback and incidents, coordinate special requests with hotel departments, prepare VIP arrival protocols, conduct room inspections for VIPs, write personalized welcome communications, assist guests with itinerary planning, represent the brand during hotel tours.
Seniority
Mid-level, hands-on IC