Floor Manager
Core
Lead store operations and a team of Sales Advisors to deliver excellent customer experiences and drive sales performance in a fashion retail environment.
Role type
Senior IC retail floor manager
Builds
Store operations, team performance, customer service standards
Domain
Retail / Fashion
Required skills
Store operations knowledge, customer service, team leadership, sales data analysis, recruitment support, talent development, brand ambassadorship, adaptability, analytical thinking
Preferred skills
Previous fashion retail experience, product passion, eagerness to learn, excellent communication
Technologies
Sales data tools, KPI tracking systems
Responsibilities
Deliver high-level customer service through styling advice and product knowledge; Analyse sales data to maximize department performance; Lead and motivate Sales Advisors to meet service and presentation standards; Support recruitment, onboarding, and training; Identify and nurture future talent; Oversee daily store operations; Act as a brand ambassador; Step into Store Manager role when required