Systems Engineer (Enterprise Applications Support)
Core
Provide Tier 2/3 support for off-the-shelf software, install and support specialized systems (e.g., warehouse systems), and conduct technical audits for compliance with PSI standards.
Role type
Systems Engineer (Enterprise Applications Support)
Builds
Supports business applications, software platforms, and enterprise systems for a Contract Research Organization (CRO).
Domain
Pharmaceutical industry / IT Systems Support
Required skills
Software installation, User training, Technical audits, SQL queries, Systems validation, Software update management
Preferred skills
Systems analysis, Jira Service desk/Confluence, Systems development, Testing (test cases/scripts)
Technologies
Jira, Confluence, ERP, BPM, Document management systems
Responsibilities
Provide Tier 2 and Tier 3 support for off-the-shelf software packages, Install Tier 3 and certain Tier 4 information systems, Monitor software updates and recommend migrations, Conduct technical audits for PSI standards compliance, Update validation status for CFR 21 Part 11 applicable systems, Conduct user training for specialized systems and IT equipment.
Seniority
Mid-level, hands-on IC