Specialist, Product Ops & Data Specialist
Core
Manage day-to-day product operations, CRM funnel monitoring, and data analysis across APAC and EU markets for a food delivery platform.
Role type
Product Operations & Data Specialist
Builds
Feature rollouts, CRM workflows, and data-backed product enhancements
Domain
Food delivery / E-commerce / Two-sided marketplace
Deliverable
product features
Required skills
Salesforce CRM administration, SQL query execution, UAT coordination, bug triage, funnel analysis, ticket management (Jira/Confluence), cross-functional communication
Preferred skills
Salesforce Administrator Certification (ADM 201), A/B testing concepts
Technologies
Salesforce, Google Analytics, Looker, BigQuery, PostgreSQL, Snowflake, Jira, Confluence
Responsibilities
Manage product operations across APAC and EU markets; monitor and support inbound vendor conversion funnels in Salesforce; conduct SQL analysis for funnel drop-offs and pilot metrics; investigate data discrepancies across CRM and analytics platforms; coordinate UAT for feature rollouts; triage and escalate product bugs; translate market feedback into prioritized product recommendations
Seniority
Junior to Mid-level, hands-on IC
