Agent/ Lead Agent - Customs Brokerage
Core
Lead a Customs Brokerage team in Vietnam, managing customs entry filing, inspections, liquidation, and compliance with Vietnamese Customs Authorities while serving international clients.
Role type
Senior IC Customs Brokerage Lead / Team Lead
Builds
Customs clearance operations, compliance reporting, and client service solutions for inbound/outbound cargo
Domain
Logistics & Supply Chain (Customs Brokerage)
Required skills
Customs brokerage operations, Vietnamese Customs regulations, client relationship management, team supervision, SOP development, duty minimization strategies, billing accuracy, accounting tasks, English proficiency, cargo document interpretation
Preferred skills
Certified customs brokerage agent, foreign trade knowledge, problem-solving under pressure, proactive learning
Technologies
MS Word, Excel
Responsibilities
Prepare and declare customs entries for inbound/outbound cargo, monitor operational metrics and KPIs, represent the team with Vietnamese Customs Authorities, mentor and train team members, ensure compliance with local and global standards, develop new business opportunities, supervise SOP creation and maintenance, offer guidance on licensing and classification, ensure billing accuracy and timeliness
Seniority
Senior, hands-on IC with team leadership