Brokerage Agent, Imports / Ejecutivo de Cuenta, Importacion
Core
Execute operational tasks for import brokerage, ensuring accurate data entry, timely processing of customs documentation, and precise customer billing within strict SLA windows.
Role type
operational import brokerage agent
Builds
accurate customs documentation and timely customer invoices
Domain
international trade / customs brokerage
Required skills
customs brokerage knowledge, data entry accuracy, time management, Microsoft Office, bilingual communication (English/Spanish)
Preferred skills
degree in Mexican Customs or International Trade, prior experience in Mexican customs brokerage
Technologies
Expeditors systems, Microsoft Office
Responsibilities
process import entries with correct codes and tracking events, ensure accurate and timely customer billing, maintain updated client legal documents, monitor operational metrics and KPIs, escalate issues to leads or supervisors, respond to emails professionally within SLAs.
Seniority
individual contributor