General Manager
Core
Lead the opening and day-to-day operations of a standalone luxury residential property in Madrid, managing the homeowner journey, service standards, and community governance.
Role type
General Manager, ultra-luxury standalone residence
Builds
A high-end residential experience with 33 exclusive residences, including dining, wellness, and a Social House
Domain
Luxury hospitality / Real Estate / Residential Management
Required skills
Ultra-luxury residential leadership, homeowner relationship management, financial acumen, HOA governance, cross-functional team leadership, property management systems, local luxury market knowledge
Preferred skills
Multilingual skills, project management for complex initiatives
Technologies
Property management systems, CRM platforms, Microsoft Office
Responsibilities
Lead the homeowner journey from handover to long-term satisfaction; deliver exceptional residential service standards; build trusted homeowner relationships and support HOA governance; oversee all residential operations and cross-functional collaboration; own financial performance including budgeting and cost control; lead, inspire, and develop a high-performing team; champion health, safety, and security; create meaningful local connections and curate lifestyle offerings
Seniority
Senior, hands-on IC