Operation Manager
Core
Own end-to-end operational performance of the Armenia market, including delivery, supply, and cost efficiency.
Role type
Senior Operations Manager (Logistics/Marketplace)
Builds
Courier supply, delivery performance, and operational efficiency for the local market.
Domain
Logistics, Marketplace, Food Delivery
Required skills
Data-driven analysis, team leadership, decision-making in fast-changing environments, business acumen, planning and execution, logistics/supply chain experience
Preferred skills
Experience in Operations, Logistics, Supply, Marketplace, or similar fast-paced environments
Technologies
Data analytics tools, forecasting models
Responsibilities
Lead the local Ops team and build clear ownership; Manage courier supply, forecasting, onboarding, engagement, and retention; Improve key Ops metrics (DT, UTR, Logistics Index, DT60, CPO); Plan for bad weather, peak periods, special events, and supply gaps; Work with Commercial to improve partner preparation times.
Seniority
Senior, hands-on IC