Customs Brokerage Manager
Core
Manage and develop the Customs brokerage product by overseeing operations, finances, sales, and systems to ensure compliance and customer service.
Role type
Senior IC Customs Brokerage Manager
Builds
Customs brokerage services for international trade clients
Domain
Logistics and Supply Chain
Required skills
Customs brokerage process knowledge, customs legislation expertise (classification, valuation, origin), trade compliance management, staff appraisal and team leadership, system management, negotiation skills
Preferred skills
Hazardous Materials certification, Licensed Customs Broker status, 3-5 years of Customs Brokerage experience
Technologies
edoc, Process Management, Customsware, Expo Customs, Microsoft Office
Responsibilities
Ensure classification instructions for all customer shipments, monitor duty deferment usage and levels, manage license/visa applications, transition new business correctly, conduct 2 F2F calls weekly for retention/sales, audit files in accordance with AEO, follow up refunds with customs authorities, manage customs system, review and conduct staff appraisals
Seniority
Senior, hands-on IC with leadership responsibilities