Senior Software Engineer - Contact Automation - AI
Core
Lead the design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant, an AI-driven customer support automation platform.
Role type
Senior IC software engineer (AI/automation)
Builds
Core Java microservices, intent detection systems, contact processing pipelines, and AI agent workflows for customer support
Domain
Fintech / AI / Customer Support Automation
Deliverable
production ML models
Required skills
Java, Kafka, TypeScript, Python, LLM integration, AWS Bedrock, system design, microservices architecture, technical mentorship
Preferred skills
AI agent orchestration, RAG implementation, third-party vendor integration
Technologies
Java, Kafka, TypeScript, Python, AWS Bedrock
Responsibilities
Design and implement solutions leveraging foundational LLM models to resolve customer queries; Lead technical integration with third-party AI Agent vendors; Take ownership of intent detection systems and routing logic; Scale and optimize the automation platform performance; Mentor other engineers on technical excellence
Seniority
Senior, hands-on IC with mentorship responsibilities