AI Engineer
Core
Build and improve production AI systems (chatbots, document parsers, voice AI) to automate customer service and case management in fintech.
Role type
Senior Applied AI Engineer (LLMs & Automation)
Builds
Autonomous customer service agents, document extraction pipelines, LLM-driven case management workflows
Domain
Fintech / Consumer Finance
Deliverable
production ML models | product features
Required skills
Python development, LLM integration, prompt engineering, retrieval pipeline design, agent workflow design, system evaluation, business process understanding, prototyping
Preferred skills
Experience with voice AI, experience scaling AI systems to high volume
Technologies
Python, LLMs, retrieval systems, agent frameworks
Responsibilities
Improve chatbot quality and expand autonomous account actions; Expand document extraction pipelines for speed and accuracy; Design LLM-driven workflows for case management; Identify opportunities to automate manual processes; Own solutions from discovery through deployment and monitoring
Seniority
Senior, hands-on IC