Analista de atención a clientes / Seguimiento de muestras
Core
Receiving, verifying, and tracking samples from intake to delivery to technical areas while managing client inquiries and administrative tasks.
Role type
Customer service and sample tracking specialist
Builds
Sample intake, validation, and delivery coordination for testing and inspection services
Domain
Quality testing, inspection, and certification
Required skills
sample handling, client communication, documentation control, system data entry, administrative support, laboratory safety compliance
Preferred skills
Office suite proficiency, ERP/LIMS systems experience
Responsibilities
Verify sample identification, packaging, and documentation; capture and validate sample and client information in the system; track sample traceability from intake to delivery; coordinate sample delivery with relevant areas; provide customer support for service inquiries and response times; assist with administrative tasks including quotes and invoicing
Seniority
Junior, 1-2 years experience