Spa Manager - The Wickaninnish Inn
Core
Manage the Ancient Cedars Spa at a luxury Relais & Châteaux property, overseeing operations, team leadership, guest service, and budgeting.
Role type
Spa Manager (Senior Management Team)
Builds
A world-class spa experience for guests at a luxury resort
Domain
Hospitality / Luxury Spa
Deliverable
physical/clinical work
Required skills
Management, Human Resources, Financial budgeting, Guest service, Operational oversight, Health and Safety compliance
Preferred skills
Spa practitioner experience, Retail program management, Knowledge of specific spa product lines (Comfort Zone, Sea Flora, etc.), Spa Soft/Maestro software proficiency
Responsibilities
Lead the spa team and manage HR tasks (hiring, scheduling, payroll), ensure cleanliness and equipment condition, administer the annual budget, monitor retail sales, handle guest concerns, work at reception and cover treatments, maintain Health and Safety programs
Seniority
Senior, hands-on manager