Quality Assurance Specialist (Non-Profit) - New York City
Core
Conduct field inspections and process compliance reviews to verify cleaning services meet contract specifications and that managers follow established procedures.
Role type
Quality Assurance Specialist (Facility Services)
Builds
Verified service quality and procedural compliance for commercial cleaning accounts
Domain
Commercial cleaning and facility services
Required skills
Field inspection, process compliance review, deficiency reporting, corrective action tracking, record verification, schedule accuracy checks, CIMS knowledge
Preferred skills
Commercial cleaning experience, multi-account management, knowledge of cleaning methods and floor care
Technologies
Janitorial Manager, CIMS
Responsibilities
Conduct scheduled and unannounced field inspections; verify employee work practices and adherence to instructions; review worker schedules and sign-in sheets for accuracy; report deficiencies and track corrective actions; maintain QA documentation and action trackers; coordinate with Regional Managers on inspection planning and follow-up.
Seniority
Mid-level, hands-on IC